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Case Study · Mining Equipment · Backup and Resilience

PPK Mining Equipment treats backup as part of the managed IT operating rhythm

PPK Mining Equipment is a mining equipment and industrial services business, supporting customers through specialist equipment, service and operational capability. In an environment like this, backup is not just a technical control. It protects the systems, data and access pathways that support customer response, operational coordination, service activity and day-to-day productivity.

Inlight IT supports PPK Mining Equipment with backup and resilience oversight inside the managed IT relationship — helping ensure recovery is treated as an operational capability, not simply a software feature.

LIVE SYSTEMSMONITORINGVAULT REPLICATION / RESTORE PATH LIVE DATAMONITOREDIMMUTABLE VAULTRESTORE PPK / MINING EQUIPMENT & INDUSTRIAL SERVICES / BACKUP COVERAGE · MONITORING · RESTORE
Engagement at a glance

PPK Mining Equipment — backup and resilience inside managed IT

A managed IT engagement treating backup as an operational resilience discipline.

Client
PPK Mining Equipment
Industry
Mining equipment and industrial services
Environment
Industrial business supporting mining and equipment-related operations
Starting point
Backup that needed to be understood, monitored, reviewed and connected to the way the business actually works
Engagement type
Backup and resilience support within a managed IT relationship
Focus
Backup as an operational resilience discipline — coverage, monitoring, restore pathways, escalation and improvement managed together
Outcome
Backup and resilience brought into the managed IT operating rhythm, with clearer ownership of recovery risk and ongoing improvement
Key project stats

Backup managed as an operating discipline

4
stages in the rhythm

Identify what matters, operate backup as managed IT, support recovery requests and improve over time.

5
support disciplines

Coverage awareness, monitoring and support, recovery pathway planning, cyber-first resilience and continuous improvement.

Cyber-first
resilience focus

Backup considered alongside access and security controls, supporting recovery from deletion, attack and compromise.

1
operating rhythm

Coverage, monitoring, restore pathways, escalation and improvement all sit inside one managed IT rhythm.

Operating context

For an industrial business, backup is not only about recovering files. It is about restoring the ability to operate

PPK Mining Equipment works in an industrial environment where technology supports communication, coordination, access to systems and customer response.

If core data or systems become unavailable, the effect is not abstract — users lose time, service coordination slows, customer response is affected and operational visibility becomes harder.

That is why backup needs to be managed as part of the broader IT environment: understood, monitored, reviewed and connected to the way the business actually works. The strongest backup posture is not just a product. It is an operating discipline.

Why this work mattered

Industrial businesses need backup that reflects operational dependency, not just storage capacity

Backup becomes meaningful when it is mapped to the systems and data the business actually needs to recover. For an industrial and mining equipment business, that means thinking beyond simple file recovery and considering the real recovery path for users, systems, access and operational continuity.

01

Operational data has direct business value

In an industrial business, data supports customer response, ordering, service activity, equipment-related records, finance administration and day-to-day coordination. Recovery needs to protect the working environment, not just isolated files.

02

Backup cannot be a set-and-forget control

A backup job that was configured once and never reviewed creates false confidence. Environments change. Users change. Systems change. Data locations change. Backup coverage needs to remain aligned to the environment as it evolves.

03

Recovery confidence depends on visibility

A business needs to know what is protected, what is not protected, where recovery would start and who owns the process. Without that visibility, backup becomes difficult to rely on when time matters.

04

Security and backup are connected

Modern cyber risk has changed the backup conversation. Backup is not only there for accidental deletion or hardware failure. It also needs to support resilience against account compromise, cyber attack, malicious deletion and operational disruption.

05

Backup needs to be considered as a layer, not a tool

Backup and resilience need to be considered around operational data, user access, communication records, business systems, shared file locations, infrastructure dependencies, recovery ownership and cyber-related disruption scenarios — a layer that runs through the whole managed IT environment.

What Inlight IT delivered

Backup and resilience support inside a managed IT operating model

Inlight IT supports PPK Mining Equipment with backup and resilience oversight that fits the broader managed IT relationship. The focus is practical — understand what matters, keep backup visible, manage recovery risk and ensure technical ownership sits behind the process.

01

Backup coverage awareness

Backup is only useful when it covers the data and systems the business actually needs. Inlight IT reviewed important data locations, coverage gaps and recovery considerations so backup could remain aligned to the systems the business actually uses.

Included
Important data locationsCoverage gap reviewRecovery considerationsSystems the business usesCoverage aligned to changeOperational data focus
02

Backup monitoring and support

Backup jobs and related issues need visibility. Inlight IT supports backup as part of the managed service rhythm — status reviewed, issues investigated and escalated where required, vendor coordination handled and backup health included in operational review.

Included
Status reviewIssue investigationEscalation where requiredVendor coordinationBackup health in reviewManaged service rhythm
03

Recovery pathway planning

A backup is not the same as a recovery plan. The business needs to understand the practical pathway — what would be restored, in what order, with what dependencies, and who would be responsible for each step.

Included
Restore-pathway visibilityRecovery ownershipRestore order and dependenciesResponsibility per stepEscalation for recovery issuesA plan, not just a backup
04

Cyber-first resilience

Backup now sits inside the cyber resilience conversation — supporting recovery from deletion, cyber attack-affected data, compromised accounts and other disruption scenarios, considered alongside access and security controls, with resilience improvements recommended before risk becomes urgent.

Included
Deletion and disruption scenariosCyber attack-affected dataCompromised account recoveryBackup alongside security controlsRecovery risk identificationResilience recommendations
05

Continuous improvement

Backup posture changes as the environment changes. Coverage, recovery pathways and resilience gaps can be reviewed and addressed as part of ongoing service improvement, alongside infrastructure, access, endpoint and security considerations.

Included
Coverage reviewRecovery pathway reviewResilience gap reviewInfrastructure and access alignmentEndpoint and security contextOngoing service improvement
Delivery approach

Sequenced as part of the ongoing managed IT operating rhythm

Select a stage to trace how backup moves through the managed IT operating rhythm.

External threat signals

Industry data shows backup can no longer be treated as a set-and-forget system

Cyber attack continues to target recovery capability directly, and backup quality now determines whether a business can restore operations without relying on attackers. For an industrial business, the practical impact of failed recovery is not theoretical — it affects access to operational data, customer response, internal coordination, service activity and system availability.

69%

of organisations were hit by a cyber attack in the previous year, across 1,300 organisations surveyed (Veeam 2025 Cyber Threat Trends).

10%

of attacked organisations recovered more than 90% of their data.

57%

of attacked organisations recovered less than 50% of their data.

1,300

organisations surveyed for the Veeam 2025 Cyber Threat Trends & Proactive Strategies report.

Veeam 2025 Cyber Threat Trends & Proactive Strategies report
What changed for the client

PPK Mining Equipment has backup and resilience managed as part of operational IT

The engagement gives PPK Mining Equipment a more practical backup and resilience operating model. Backup is considered alongside support, infrastructure, access, security and improvement, making recovery risk easier to see and manage over time.

O·01

Backup is part of the managed IT conversation

Backup coverage and resilience considerations sit inside the managed relationship, rather than being treated as a separate technical afterthought.

O·02

Restore pathways have clearer support behind them

Recovery is easier to manage when the support model understands who owns the process, what needs to be restored and how technical escalation works.

O·03

Backup aligned to business function

The focus is on protecting the systems and data that support customer response, operational coordination and day-to-day productivity.

O·04

Backup as part of cyber risk reduction

Backup is included in the broader security and resilience conversation, helping reduce exposure to deletion, compromise and disruption scenarios.

O·05

Backup posture can mature over time

As the environment changes, backup and resilience can be reviewed, adjusted and improved as part of the managed IT operating rhythm.

O·06

Recovery treated as an operational capability

Backup supports operational continuity, customer response, access to systems and confidence that the environment can be recovered if something goes wrong.

Net position

The strongest backup posture is not just a product. It is an operating discipline.

Project outcomes

Backup as part of operational resilience, not as a disconnected tool

Outcome 01

Industrial operating context

Backup and resilience support aligned to a mining and industrial business.

Outcome 02

Backup as part of managed IT

Backup treated as part of the managed service rhythm, not as a disconnected tool.

Outcome 03

Practical restoration focus

Attention given to how recovery would work, not only whether backup exists.

Outcome 04

Cyber-first resilience

Backup considered alongside access, endpoint, infrastructure and operational risk.

Outcome 05

Ongoing improvement

Backup posture matures as the environment changes, not waiting for incidents to expose gaps.

Outcome 06

Operational continuity in focus

Backup aligned to business function, not just data storage.

Technology and service scope

The work connected backup coverage, recovery pathways and cyber-first resilience

Backup coverage

6
  • Backup and resilience support
  • Backup coverage review
  • Important data locations
  • Coverage gap review
  • Operational data focus
  • Coverage aligned to change

Monitoring and operations

6
  • Backup monitoring
  • Issue review and investigation
  • Escalation where required
  • Vendor coordination
  • Backup health in service review
  • Managed IT service review

Recovery pathways

6
  • Restore pathway review
  • Recovery request support
  • Recovery ownership
  • Restore order and dependencies
  • Technical escalation
  • Practical restoration focus

Resilience and improvement

6
  • Cyber-first resilience
  • Access and security considerations
  • Infrastructure awareness
  • Deletion and disruption scenarios
  • Resilience improvement planning
  • Ongoing posture maturity
Practical next step

Is your backup posture connected to how your business actually operates?

We test whether your backups actually recover, then close the gaps.

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